Dandenong Ranges Music Council Inc. (Victorian Reg No. A0009702L) serves the community of the Dandenong Ranges and Yarra Valley in Victoria, Australia. References to "Dandenong Ranges Music Council", "DRMC", "we", "us" and "our" in this Privacy Policy refer to Dandenong Ranges Music Council Inc..

Dandenong Ranges Music Council is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.

This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.

Why do we collect personal information?

We collect personal information about our members, affiliated ensembles and music teachers and Board Members and other stakeholders who are involved in music education and performance, as well as clients, suppliers, contractors, job applicants and other contacts to understand and meet their needs, to conduct our activities and meet legal obligations.

What personal information do we collect?

The types of personal information we may collect include contact information (such as your name, address, email address, fax and telephone number), information about the organisation that you represent and any feedback that you provide to us about our services, our website, or other matters.

Sometimes our activities require us to collect sensitive information. For more details, see the section ‘Sensitive information is subject to greater restrictions’, below.

What other information do we collect?

Personal information may be collected by way of forms filled out by individuals (including via online forms), surveys, emails, telephone conversations, online user-generated content and market research, face-to-face meetings and interviews. Where necessary and with your consent, we supplement the information we receive from you with information from third party sources, such as your organisation.

You may in some circumstances have the option of not identifying yourself or using a pseudonym when you deal with us. However, if you choose not to provide the information we need to fulfil your request for a specific product or service or to participate in musical activities we may not be able to provide you with the requested product or service or we may not be able to allow you to participate in our activities.

Dandenong Ranges Music Council also collects statistical information about visitors to our website using web analytics and session recording technology provided by third party service providers such as Google Analytics. These services use Cookies to assist us in understanding how visitors access and utilise our site. Generally this information cannot be used to identify particular individuals. However, in some circumstances it may include a visitor's internet protocol (IP) address, which could be linked to an individual.

You can find out more information on how Google uses data when you use Dandenong Ranges Music Council’s sites or apps at www.google.com/policies/privacy/partners/.

How might Dandenong Ranges Music Council use and disclose your personal information?

Dandenong Ranges Music Council may use and disclose your personal information for the primary purpose of collection, or for reasonably expected secondary purposes which are related to the primary purpose, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act.

Generally, Dandenong Ranges Music Council may use and disclose your personal information for a range of purposes, including to:

• provide you with our products or services that you have requested;
• respond to your queries or feedback;
• analyse and improve all aspects of our business including, but not limited to, our music-related services, our business systems, processes, outcomes, communication, website, engagement and performance;
• provide you with any communications or publications in which we think you might be interested, or which you have requested;
• let you know about developments in our procedures, products, services, activities and programs that might be useful to you;
• facilitate your participation or attendance at performances, social events and educational events;
• consider and manage funding applications on your behalf or that you are participating in; and
• consider employment applications.

Disclosure of personal information to other parties

Dandenong Ranges Music Council may disclose your personal information to third parties such as our members, our professional advisers, our external service providers that provide services to us (such as training, website hosting or cloud storage, distribution of newsletters, other publications developed by Dandenong Ranges Music Council, and market research), other music-related organisations, your school or other organisation, government, statutory or regulatory bodies and other Board members.  We may disclose your personal information for the purposes set out above.

We may disclose to the public information concerning the operation of our technical committees, including information about the members of those committees on a trial or other basis where we consider that it is appropriate to do so having regard to our public interest objectives and subject to their consent.

We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.

We do not sell or license your personal information to third parties.

Sensitive information is subject to greater restrictions

Some of the information we collect may be ‘sensitive information’, including information or an opinion about an individual's health, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or membership of a trade union that is also personal information, among other things. 

Dandenong Ranges Music Council may use and disclose your sensitive information for the primary purpose of collection, or for reasonably expected secondary purposes which are directly related to the primary purpose, or for purposes to which you have consented and in other circumstances authorised by the Privacy Act (eg where required or authorised by law to be disclosed, or where disclosure is necessary to prevent a threat to life, health or safety).

Personal information may be included in documents that are identified as In-Confidence such as:

• opinions expressed in Board meetings or other committee meetings and recorded in the meeting minutes; and
• comments submitted as part of the programme development process where participants can be identified.

Documents labelled as In-Confidence may be circulated within the committee or to Board.

Security and management of personal information

Dandenong Ranges Music Council will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:

• limiting physical access to our premises;
• limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access and committee members only have access to the contact details of members of their own committee and not other committees);
• requiring any third party providers to have acceptable security measures to keep personal information secure; and
• putting in place physical, electronic, and procedural safeguards in line with industry standards.

If we no longer require your personal information and are not legally required to retain it, Dandenong Ranges Music Council will take reasonable steps to destroy or permanently de-identify the personal information.

Links from our website to other websites

Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.

Accessing the information we hold about you

Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Dandenong Ranges Music Council at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.

Sending information overseas

Personal information is sent overseas in limited circumstances, including to:

• external service providers that assist our organisation such as with internal operations (including training, website hosting or cloud storage), market research and the distribution of our newsletters and other publications by Dandenong Ranges Music Council.

Updates to this Policy

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at: drmc.org.au.

Complaints

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:

Step 1: let us know

• If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).

Step 2: investigation of complaint

• Your complaint will be investigated by our Privacy Officer.
• A response to your complaint will be provided in writing within a reasonable period.

Step 3: contact OAIC

• We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

	Office of the Australian Information Commissioner (OAIC)
	Complaints must be made in writing.
	1300 363 992
	Director of Compliance   Office of the Australian  Information Commissioner  GPO Box 5218  Sydney NSW 2001
	www.oaic.gov.au

Contact us

Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer at:

Dandenong Ranges Music Council Limited
PO Box 430, Belgrave VIC 3160
Attention: The Privacy Officer
Email:

We will endeavour to respond to all complaints and correspondence promptly.